Child Safety & CSAE Policy

1. Policy Overview

WhisperWall is committed to providing a safe environment for all users, with special emphasis on protecting children and minors from exploitation, abuse, and harmful content. This Child Safety and Child Sexual Abuse and Exploitation (CSAE) Policy outlines our comprehensive approach to preventing, detecting, and responding to threats against minors on our platform.

2. Age Requirements and Verification

Minimum Age

• Users must be at least 13 years of age to create an account on WhisperWall
• Users under 18 are considered minors and receive additional protection measures
• We comply with COPPA (Children's Online Privacy Protection Act) requirements

Age Verification

• Age verification is required during account creation
• False age information may result in account suspension
• Additional verification may be requested if age discrepancies are suspected

Parental Controls

• Parents and guardians can request information about their minor child's account
• Parents can request account deactivation for users under 18
• Educational resources are provided for parents about online safety

3. Prohibited Content and Behavior

Child Sexual Abuse Material (CSAM)

• Any visual depiction of minors engaged in sexually explicit conduct
• Written content that sexualizes minors
• AI-generated or manipulated content depicting minors in sexual situations
• Links to external sites containing CSAM

Grooming and Predatory Behavior

• Attempting to befriend, contact, or communicate with minors for sexual purposes
• Requesting personal information from minors
• Attempting to move conversations off-platform
• Sending inappropriate content to minors
• Age misrepresentation to gain trust of minors

Exploitation and Endangerment

• Encouraging dangerous behavior or self-harm
• Sharing content that could be used to identify or locate minors
• Facilitating offline meetings between adults and minors
• Commercial sexual exploitation of minors

4. Detection and Prevention Measures

Automated Detection Systems

• AI-powered content scanning for CSAM and inappropriate material
• Behavioral pattern analysis to identify potential grooming
• Hash database comparison with known CSAM databases
• Real-time monitoring of voice messages and text content

Human Moderation

• Trained safety specialists review flagged content
• 24/7 moderation coverage for immediate response
• Regular audit of automated systems for accuracy
• Specialized training on recognizing grooming patterns

User Safety Features

• Easy-access reporting tools throughout the app
• Anonymous reporting options
• Blocking and privacy controls
• Safety notifications and educational content

5. Reporting Procedures

Internal Reporting

• Use the in-app report button on any content or user profile
• Email our Safety Team: safety@whisperwall.net
• Reports are reviewed within 1 hour for CSAE content
• Anonymous reporting is available and encouraged

External Reporting

• All suspected CSAM is reported to NCMEC within 24 hours
• We cooperate fully with law enforcement investigations
• International cases are reported to appropriate authorities
• We maintain detailed logs for legal proceedings

6. Response Actions

Immediate Actions

• Content removal within minutes of detection
• Immediate account suspension for CSAE violations
• Preservation of evidence for law enforcement
• Notification to relevant authorities

Account Enforcement

• Permanent account termination for CSAE violations
• Device and IP address banning
• Prevention of new account creation
• Reporting to industry databases

Legal Cooperation

• Full cooperation with law enforcement investigations
• Preservation of user data as legally required
• Testimony and expert witness services when requested
• Sharing of technical forensic information

7. Education and Resources

User Education

• Safety tips and guidelines in the app
• Regular safety reminders and notifications
• Resources about recognizing inappropriate behavior
• Information about healthy online relationships

Parent and Guardian Resources

• Comprehensive guide to keeping children safe online
• Information about WhisperWall's safety features
• Tips for discussing online safety with children
• Warning signs of online predators

Support Resources

• Links to mental health resources for affected users
• Crisis intervention services information
• Trauma-informed support approaches
• Referrals to specialized counseling services

8. Technology and Innovation

Advanced Detection Technology

• Machine learning algorithms trained on CSAE patterns
• PhotoDNA and video fingerprinting technology
• Natural language processing for text analysis
• Voice analysis for concerning audio content

Industry Collaboration

• Participation in industry safety initiatives
• Sharing of safety technology and best practices
• Collaboration with other platforms and law enforcement
• Support for research into child safety technologies

9. Policy Updates and Training

Regular Policy Reviews

• Quarterly review of policy effectiveness
• Updates based on new threats and legal requirements
• Consultation with child safety experts
• User and stakeholder feedback incorporation

Staff Training

• Mandatory child safety training for all employees
• Specialized training for safety and moderation teams
• Regular updates on new threats and detection methods
• Trauma-informed approaches to handling reports

10. Compliance and Transparency

Legal Compliance

• Full compliance with COPPA, FOSTA-SESTA, and applicable laws
• Adherence to international child protection standards
• Regular legal review of policies and procedures
• Cooperation with regulatory authorities

Transparency Reporting

• Annual transparency reports on child safety actions
• Statistics on content removals and account actions
• Information about safety technology improvements
• Collaboration with child safety organizations

11. Contact Information

Last Updated: June 16, 2025

Effective Date: June 16, 2025

This policy may be updated periodically. Users will be notified of significant changes.